FREQUENTLY ASKED QUESTIONS (FAQS)
1. How long does it take to receive my order?
Once your order is confirmed, we strive to deliver it within 14 days. Our team works diligently to pick, pack, and ship your items as quickly as possible. You will receive a confirmation email with tracking information once your order is dispatched. Please allow some time for the tracking information to update.
2. What is your return policy?
We have a 7-day return policy. If you are not satisfied with your purchase, you can request a return within 7 days of receiving your item. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. For more details, please refer to our refund policy.
3. How do I initiate a return?
To start a return, please contact us at info@kelin.in. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.
4. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.
5. Can I exchange an item?
Currently, we do not offer direct exchanges. The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item. Please refer to our refund policy for more details.
6. Do you offer refunds?
If your return is approved, we will notify you and process a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@kelin.in.
7. What is the European Union 14-day cooling off period?
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more information.
8. How can I contact customer service?
If you have any questions or concerns about your order, you can contact our customer service team at info@kelin.in. We are here to assist you and provide the best shopping experience possible.
Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. For more details on our refund policy, please click here.
Shipping Policy
At Kelin, we are dedicated to providing a seamless shopping experience. We ensure that your order will be delivered within 14 days of placing it. Once your order is confirmed, our team begins the process of picking, packing, and shipping your items. We partner with reliable carriers to ensure timely and safe delivery. You will receive a confirmation email with tracking information as soon as your order is dispatched. Please allow some time for the tracking information to update. If you have any questions or concerns about your order, our customer service team is here to help.