Shipping Policy

1. General Terms

Dispatch of the order(s) is subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we may not be able to fulfil all your product(s) at time of purchase. In this instance, we will dispatch the available product(s) to you. The remaining product(s) if any will be dispatched once the product(s) are available in our warehouse for dispatch.

2. Shipping Costs

Shipping charges are pre-calculated during checkout based on the order. Shipping charges will be collected with the purchase.

3. Dispatch/Delivery Terms

Dispatch Time

We process and dispatch every order within 10-14 days of receiving it. Our warehouse operates from Monday-Saturday during standard business hours except on national holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Delivery Time

Your order will get delivered within 7 business days once the order is dispatched depending on your location in India. In some cases, it may take longer to receive the shipment depending on the accessibility of your location.

Change of Delivery Address

For any change in delivery address, kindly raise a TICKET from your Kelin Account. We are able to change the address at any time before the order is dispatched. No change in address can be made once the order is picked by our courier partner for shipping to your location.

Product(s) Out of Stock

If a product(s) is out of stock, we will dispatch the in-stock items. We will dispatch the remaining product(s) once they are back in stock.

Dispatch/Delivery Time Exceeded

If the dispatch/delivery time frame has exceeded the forecasted time, please contact us by raising a TICKET so that we can conduct an investigation and provide you with a solution.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link to the registered email id from which they will be able to follow the progress of their shipment based on the latest updates made available by our courier partner.
The tracking ID will also be available under the order details in the Kelin Account.
Please allow 24 hrs for the tracking details to be updated by our courier partner once the order is picked up for shipping.

5. Order(s) Lost/ Damaged in Transit

* If you find an order(s) to be damaged in-transit at the time of delivery,please reject the parcel from the courier and get in touch with our customer support by raising a TICKET and we will definitely look into the issue.

* If the order(s) has been delivered without you being present, please contact our customer support by raising a TICKET with adequate details and we will definitely look into the issue.

* If the order(s) has been lost in-transit , please contact our customer support by raising a TICKET and we will conduct an internal probe with our courier partner on the same.

We will process a refund or replacement as soon as the courier partner has completed their investigation into the claim under both circumstances.

6. Cancellations

Cancellation of orders can be requested before the order is dispatched from us. For cancellation requests kindly raise a TICKET from your Kelin Account.
Cancellation requests can’t be processed once the order is dispatched from us.

7. Marked Delivered but Not Delivered

Under any instance if the order has been marked delivered by our courier partner and has not been delivered,the issue has to be raised within 24 hrs with us by raising a TICKET from your Kelin Account. We will accordingly get in touch with our courier partner and resolve the issue at the earliest possible.

8. Customer Support

For all support related queries/issues, please raise a TICKET from your Kelin Account. We will respond to your ticket within 24 hrs of receiving the same.