Return and Refund Policy

Thank you for shopping with us. We want to ensure that you have a satisfactory experience with our products. Please read our return and refund policy carefully to understand your rights and options.

Returns

If you are not completely satisfied with your purchase, you have 7 days from the date of receipt to request a return. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with all tags attached and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact our customer service team at info@kelin.in. They will guide you through the return process and provide you with a return shipping label. Please note that returns sent without prior authorization will not be accepted.

Refunds

Once we receive your returned item and verify its condition, we will process your refund. You will be notified of the approval or rejection of your refund. If approved, the refund will be credited back to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

Exceptions

There are certain items that are not eligible for return or refund. These include perishable goods, custom products, and personal care items. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about the eligibility of your item, please contact our customer service team.

Exchanges

If you wish to exchange an item, the fastest way is to return the original item and place a new order for the desired item. This will ensure that you receive the new item promptly.

 

Contact Us

If you have any questions or concerns about our return and refund policy, please feel free to contact our customer service team. We are here to assist you and ensure that you have a positive shopping experience with us.

Trade name: Kelin

Phone number: 98710 60901

Email: info@kelin.in

Physical address: Kelin, 305, 3rd Floor, Bharti Chamber, Opp. PVR, Vikas Puri, New Delhi-110018, India