Frequently Asked Questions (FAQs)
1. How long does it take to receive my order?
At Kelin, we strive to provide a seamless shopping experience. Once your order is confirmed, our team begins the process of picking, packing, and shipping your items. We partner with reliable carriers to ensure timely and safe delivery. You can expect to receive your order within 14 days of placing it.
2. What is your return policy?
We have a 7-day return policy. If you are not satisfied with your purchase, you can request a return within 7 days of receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more details, please refer to our refund policy.
3. How do I initiate a return?
To start a return, please contact us at info@kelin.in. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.
4. Can I exchange an item?
Yes, you can exchange an item. The fastest way to ensure you get the desired item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
5. What if my order arrives damaged or defective?
If your order arrives damaged, defective, or if you receive the wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.
6. Do you offer international shipping?
Yes, we offer international shipping. However, please note that shipping times may vary depending on the destination country. Additional customs fees and import duties may apply, which are the responsibility of the customer. Please contact us for more information regarding international shipping.
7. How can I contact customer support?
You can reach our customer support team by emailing us at info@kelin.in. We are here to assist you with any questions or concerns you may have.
8. Can I track my order?
Yes, once your order is dispatched, you will receive a confirmation email with tracking information. Please allow some time for the tracking information to update. If you have any questions or concerns about your order, please contact our customer service team.
9. Do you offer gift cards?
Yes, we offer gift cards. However, please note that gift cards are non-returnable and cannot be refunded.
10. Can I cancel my order?
Unfortunately, we are unable to cancel orders once they have been placed. However, you can initiate a return within 7 days of receiving your item if you are not satisfied with your purchase. Please refer to our refund policy for more information.
11. How can I contact Kelin?
If you have any further questions or need assistance, you can contact us at:
Trade name: Kelin
Phone number: 98710 60901
Email: info@kelin.in
Physical address: Kelin, 305, 3rd Floor, Bharti Chamber, Opp. PVR, Vikas Puri, New Delhi-110018, India
