- Hassle-free returns within 7 days; specific conditions apply based on products and promotions.
- Prepaid order refunds are processed to the original payment method; COD orders receive a coupon code refund.
- Issues with defective, incorrect, or damaged products must be reported within 24 hours of delivery.
- A reverse shipment fee of Rs 100 is charged, which will be deducted from the refund.
For more details on our Return / Refund Policies, please click here․
To place a Return / Exchange Request, click here.
Return & Refund Policy – KELIN
At KELIN, we take pride in delivering premium fashion. But if your order doesn’t meet your expectations for any reason, don’t worry—we’ve got you covered with a smooth and hassle-free return process!
Eligibility for Returns
● Returns are accepted within 7 days of delivery.
● The item must be unused, unworn, and in its original packaging with all tags intact otherwise it will not be returned.
● Returns are not applicable for products purchased on sale.
● International orders are non-returnable. Any applicable custom duties, taxes, or import charges for international shipments are the customer's responsibility and non-refundable.
How to Initiate a Return?
● Go to Your Account – Log in to your account on our website.
● Find Your Order – Navigate to Orders and select the order you want to cancel or return.
● Request a Cancellation or Return – Click Request Cancellation (if the order hasn't shipped) or Request Return (if eligible).
● Follow the Instructions – If approved, you’ll receive return instructions via email.
Or
Contact our customer care at support@kelin.in within 7 days of receiving the product.
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In case of incorrect or missing items, we may require a package unboxing video within 24 hours for verification.
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Once approved, our team will arrange a pickup. If your pincode is non-serviceable, you will need to self-ship the product.
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Refunds will be issued as store credit within 7-15 days after quality inspection.
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Refunds are applicable only for prepaid orders, while COD orders will receive store credit instead of a refund.
🚨 Important Notes:
● Orders can be cancelled within 24 hours of placement or before they are shipped.
● Do not hand over products to the delivery partner without a pickup slip or OTP confirmation.
● Items purchased on sale or using promotional codes are not eligible for refunds.
● We reserve the right to refuse returns on orders after 7 days or if the item is not in the same condition as it was received.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team. We are committed to assisting you and ensuring a seamless shopping experience.
Email: support@kelin.in
Trade Name: KELIN FASHION PVT LTD.
GSTIN: 07AALCK5652J1Z4.
Address: Kelin Fashion Pvt. Ltd. 305, 3rd Floor, Bharti Chamber, Opp. PVR, Vikas Puri, New Delhi-110018, India
